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Evidence Guide: PSPREG012 - Gather information through interviews

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PSPREG012 - Gather information through interviews

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for interview

  1. Determine the need for an interview and establish the context and requirements.
  2. Plan interview to ensure desired outcomes are achieved.
  3. Make interview arrangements.
  4. Prepare materials to be used during the interview.
  5. Seek advice on legislative or administrative issues relating to the conduct of the interview.
Determine the need for an interview and establish the context and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan interview to ensure desired outcomes are achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make interview arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare materials to be used during the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice on legislative or administrative issues relating to the conduct of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct interview

  1. Commence the interview following organisational protocols and comply with legislative requirements.
  2. Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.
  3. Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.
  4. Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.
  5. Record information.
  6. Maintain personal conduct and take account of cultural and ethical issues.
Commence the interview following organisational protocols and comply with legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal conduct and take account of cultural and ethical issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and correlate information

  1. Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.
  2. Transcribe information if necessary and deal with sensitive information appropriately.
  3. Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.
  4. Confirm behavioural characteristics of significance to the purpose of the interview.
  5. Undertake post-interview activities.
Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transcribe information if necessary and deal with sensitive information appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm behavioural characteristics of significance to the purpose of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake post-interview activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for interview

  1. Determine the need for an interview and establish the context and requirements.
  2. Plan interview to ensure desired outcomes are achieved.
  3. Make interview arrangements.
  4. Prepare materials to be used during the interview.
  5. Seek advice on legislative or administrative issues relating to the conduct of the interview.
Determine the need for an interview and establish the context and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan interview to ensure desired outcomes are achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make interview arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare materials to be used during the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice on legislative or administrative issues relating to the conduct of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct interview

  1. Commence the interview following organisational protocols and comply with legislative requirements.
  2. Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.
  3. Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.
  4. Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.
  5. Record information.
  6. Maintain personal conduct and take account of cultural and ethical issues.
Commence the interview following organisational protocols and comply with legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal conduct and take account of cultural and ethical issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and correlate information

  1. Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.
  2. Transcribe information if necessary and deal with sensitive information appropriately.
  3. Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.
  4. Confirm behavioural characteristics of significance to the purpose of the interview.
  5. Undertake post-interview activities.
Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transcribe information if necessary and deal with sensitive information appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm behavioural characteristics of significance to the purpose of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake post-interview activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for interview

1.1 Determine the need for an interview and establish the context and requirements.

1.2 Plan interview to ensure desired outcomes are achieved.

1.3 Make interview arrangements.

1.4 Prepare materials to be used during the interview.

1.5 Seek advice on legislative or administrative issues relating to the conduct of the interview.

2. Conduct interview

2.1 Commence the interview following organisational protocols and comply with legislative requirements.

2.2 Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.

2.3 Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.

2.4 Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.

2.5 Record information.

2.6 Maintain personal conduct and take account of cultural and ethical issues.

3. Review and correlate information

3.1 Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.

3.2 Transcribe information if necessary and deal with sensitive information appropriately.

3.3 Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.

3.4 Confirm behavioural characteristics of significance to the purpose of the interview.

3.5 Undertake post-interview activities.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for interview

1.1 Determine the need for an interview and establish the context and requirements.

1.2 Plan interview to ensure desired outcomes are achieved.

1.3 Make interview arrangements.

1.4 Prepare materials to be used during the interview.

1.5 Seek advice on legislative or administrative issues relating to the conduct of the interview.

2. Conduct interview

2.1 Commence the interview following organisational protocols and comply with legislative requirements.

2.2 Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.

2.3 Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.

2.4 Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.

2.5 Record information.

2.6 Maintain personal conduct and take account of cultural and ethical issues.

3. Review and correlate information

3.1 Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.

3.2 Transcribe information if necessary and deal with sensitive information appropriately.

3.3 Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.

3.4 Confirm behavioural characteristics of significance to the purpose of the interview.

3.5 Undertake post-interview activities.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using interviewing techniques and varying style and language structure to suit situation and interviewee(s)

engaging in exchanges of sometimes complex oral information

using techniques to deal with difficult interview situations

using communication techniques, including establishing rapport, listening, probing, reflecting, negotiation, conflict resolution

using critical analysis, evaluation and deductive reasoning

using problem solving and decision making related to interviewing

using judgment, to test the veracity of information and vary questions and interviewing techniques to suit

preparing interview documentation requiring accuracy of expression and formality in structure and format

operating technical and electronic equipment, where necessary

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

application of legislation to interviewing including, privacy, ethics, confidentiality and freedom of information

organisational policies and guidelines relating to interviews

questioning techniques

legal and ethical considerations for conducting interviews

cultural awareness in the context of interviewing

procedures for using interpreters

legal and organisational requirements for documentation

legal requirements relating to recording of information

public sector legislation